We offer a full refund within 14 days of receiving your parcel at ShadeDept. For your refund to be eligible, all item(s) must be in new and unused condition, in the original packaging

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 1/2 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after 3 weeks, please contact us via email and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!